Author: admin

Background:
Stefan (37) lives in Vienna and has increasingly struggled to control his betting behavior over the past few months. He notices that he is spending more and more money on sports betting, which negatively affects both his finances and personal life. After a conversation with a friend, he realizes that taking a break from betting would be a good idea.

Problem:
Austria currently lacks a central self-exclusion database for gambling and sports betting. As a result, players must request exclusion individually from each provider. Stefan feels overwhelmed because he is registered with multiple betting operators and doesn’t know how to initiate the exclusion process.

Solution:
Stefan comes across an initiative that helps him contact licensed betting providers. He decides to proceed with self-exclusion and uses the provided [Form for self-exclusion], where he specifies which providers the exclusion should apply to.

Exclusion Process:

1. Stefan fills out the form and sends it to the initiative.
2. The initiative forwards his request to the specified betting providers.
3. His access to these platforms is immediately blocked.
4. Stefan receives confirmation of the exclusion along with additional support resources.

Alternative Scenarios:
• Third-party exclusion: Stefan’s sister observes his problematic behavior and wants to file an exclusion request. She uses the [Form for third-party exclusion] and submits the necessary documentation.
• Reporting an at-risk person: A coworker notices Stefan’s concerning betting behavior but wishes to remain anonymous. He uses the [Report an at-risk person] option, prompting a review of how Stefan can be supported.